Privacy Policy
Optimo Agency
, trading as Review Mate
ReviewMate
, handles personal information in accordance with the
Privacy Act 1988 (Cth)
and the
Australian Privacy Principles (APPs).
1. What Personal Information We Collect
Your name, email address, and contact detailsBusiness information and account detailsCustomer data provided for review campaigns (e.g. mobile numbers, names)
2. How We Collect It
We collect data when you:
Sign up for our serviceProvide customer lists for campaignsCommunicate with us via forms, chat, or email
3. Why We Collect It
We collect and use personal information to:
Deliver and optimise our serviceSend automated SMS messages for reviews (with your consent or legal basis)Provide support and updatesComply with legal and regulatory requirements
4. Disclosure of Personal Information
We may disclose personal data:
To service providers (e.g. Twilio, Google, GoHighLevel)If legally required (e.g. by the ATO or under a court order)With your consent
Data is primarily stored in Australia or with trusted cloud providers that comply with strict privacy and security measures.
5. Security
We use secure servers, encryption, and access controls to protect your information. However, no system can be 100% secure. You use our platform at your own risk.
6. Access and Correction
Under the Privacy Act, you have the right to access and correct personal information we hold about you. Contact us at [Insert contact email] to make a request.
7. Overseas Disclosure
Some service providers may store data overseas (e.g. USA). We take reasonable steps to ensure any such disclosures comply with the APPs.
8. Marketing & Opt-Out
You may receive emails or SMS messages from us. You can opt out at any time using the unsubscribe link or by contacting us.
9. Cookies
Our website may use cookies for analytics and performance. You can manage this via your browser settings.
10. Complaints
If you believe we have breached your privacy, contact us. If unresolved, you may lodge a complaint with the
Office of the Australian Information Commissioner (OAIC)
at
.
11. Contact Details
C Kelly & CO PTY LTD
Email: [email protected]
